Changing the folder order in Outlook's Favorites list

Last reviewed on November 25, 2013

Favorites list sort orderI've heard a lot of complaints from frustrated users because Outlook 2013 keeps changing the sort order of the folders in the Favorites list. The user has the folders arranged in a specific order and Outlook decides to reorder the folders. It's happened to me too, and yes, it's annoying.

With a little trial and error testing, several users discovered the problem seemed to be related to the IMAP folders in the Favorites. They discovered that just leaving the IMAP folders at the bottom of the Favorites list seems to fix the problem, and the remaining folders stay in the desired position.

If your sort order changed because Outlook crashed and restarted, close Outlook and restart. This always brings back my original sort order.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.